Return and Refund Policy 

At Pylorixs, managed by Peakbyte Innovations Private Limited, we are dedicated to providing a seamless and reliable shopping experience. In this policy, “we,” “our,” and “us” refer to Peakbyte Innovations Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase on our platform, you agree to comply with the return and refund procedures outlined below. 

Return Eligibility 

To qualify for a return, the following conditions must be satisfied: 

• Items must be unused, unwashed, and in their original condition, including all tags, labels, and packaging. 
• All original tags, labels, and packaging must be returned along with the product. 
• Products that have been worn, washed, or altered in any manner are not eligible for return. 
• Return requests must be submitted within 48 hours of delivery via our customer support team. 
• Items not meeting these requirements will be rejected for return. 

Initiating a Return 

• Submit Request: Email your return request including Order ID and reason for return to peakbyteinnovationspvtltd@gmail.com. 
• Provide Proof: For defective, damaged, or incorrect items, attach clear photos to ensure faster processing. 
• Follow Instructions: Upon approval, we will provide detailed steps to complete the return. 

Note : Returns failing to meet these requirements may be declined at our discretion. 

Refund Process & Timeline 

• All returned items are inspected to ensure compliance with our return policy. 
• You will receive a notification confirming whether your refund has been approved or denied. 
• Approved refunds will be processed to the original payment method within 5–7 business days. 
• A confirmation email will be sent once the refund has been successfully completed. 

Partial Refunds 

If a returned item only partially meets the criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion. 

Damaged, Defective, or Incorrect Items 

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery. 
• Include clear photos or videos of the issue and email them to peakbyteinnovationspvtltd@gmail.com for faster resolution. 

Customer Support 

For any questions or assistance regarding returns and refunds, please contact our support team at: peakbyteinnovationspvtltd@gmail.com.